{"id":24557,"date":"2026-05-20T11:10:58","date_gmt":"2026-05-20T04:10:58","guid":{"rendered":"https:\/\/fpt-is.com\/en\/?post_type=cau_chuyen&#038;p=24557"},"modified":"2026-05-22T14:40:19","modified_gmt":"2026-05-22T07:40:19","slug":"hdbank-saves-70-processing-time-and-achieves-near-perfect-accuracy-with-akabot","status":"publish","type":"cau_chuyen","link":"https:\/\/fpt-is.com\/en\/customers\/hdbank-saves-70-processing-time-and-achieves-near-perfect-accuracy-with-akabot\/","title":{"rendered":"HDBank saves 70% processing time and achieves near-perfect accuracy with akaBot"},"content":{"rendered":"<h2><span style=\"color: #ff6600\"><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 24pt\">CLIENT<\/span><\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">HDBank is one of the first joint-stock commercial banks in Vietnam, established in 1989. The bank is among Vietnam\u2019s leading banks, focusing on retail banking and SMEs with strong growth performance.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">HDBank is recognized as one of <strong>Vietnam\u2019s leading digital banks<\/strong> and views digital transformation as a long-term strategy for sustainable growth.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 24pt;color: #ff6600\">CHALLENGE<\/span><\/strong><\/h2>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\"><strong>Cost reduction<\/strong> became a top priority strategy for post-Covid recovery, creating demands for standardized operational processes while still ensuring customer service quality.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Banking operations included many <strong>repetitive manual tasks<\/strong> that required fast processing speed and high accuracy.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 24pt;color: #ff6600\">SOLUTION<\/span><\/strong><\/h2>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><span style=\"font-weight: 400\">HDBank successfully applied RPA robots from akaBot to <\/span><b>automate 6 different business processes<\/b><span style=\"font-weight: 400\"> across both front-end and back-end operations, ensuring <\/span><b>smooth operations<\/b><span style=\"font-weight: 400\">, <\/span><b>optimized resources<\/b><span style=\"font-weight: 400\"> for critical tasks, and near-perfect accuracy.\u00a0<\/span><\/span><\/p>\n","protected":false},"author":21,"featured_media":24646,"parent":0,"template":"","nang_luc":[],"danh_muc_cau_chuyen":[515],"dich_vu":[],"linh_vuc":[],"platform":[],"san_pham":[],"the_khach_hang":[],"class_list":["post-24557","cau_chuyen","type-cau_chuyen","status-publish","has-post-thumbnail","hentry","danh_muc_cau_chuyen-customer-stories"],"acf":[],"_links":{"self":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen\/24557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen"}],"about":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/types\/cau_chuyen"}],"author":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/users\/21"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media\/24646"}],"wp:attachment":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media?parent=24557"}],"wp:term":[{"taxonomy":"nang_luc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/nang_luc?post=24557"},{"taxonomy":"danh_muc_cau_chuyen","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/danh_muc_cau_chuyen?post=24557"},{"taxonomy":"dich_vu","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/dich_vu?post=24557"},{"taxonomy":"linh_vuc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/linh_vuc?post=24557"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/platform?post=24557"},{"taxonomy":"san_pham","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/san_pham?post=24557"},{"taxonomy":"the_khach_hang","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/the_khach_hang?post=24557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}