{"id":24812,"date":"2026-06-11T10:19:24","date_gmt":"2026-06-11T03:19:24","guid":{"rendered":"https:\/\/fpt-is.com\/en\/?post_type=cau_chuyen&#038;p=24812"},"modified":"2026-06-11T10:26:13","modified_gmt":"2026-06-11T03:26:13","slug":"empowering-ho-chi-minh-city-to-elevate-urban-transportation-operations-with-made-by-fpt-technology-on-metro-line-1","status":"publish","type":"cau_chuyen","link":"https:\/\/fpt-is.com\/en\/customers\/empowering-ho-chi-minh-city-to-elevate-urban-transportation-operations-with-made-by-fpt-technology-on-metro-line-1\/","title":{"rendered":"Empowering Ho Chi Minh City to elevate urban transportation operations with &#8220;Made by FPT&#8221; technology on Metro Line 1"},"content":{"rendered":"<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff6600\"><b>KEY HIGHLIGHTS<\/b><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>1.6 million passenger journeys<\/b><span style=\"font-weight: 400\"> served per month<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>266 train trips<\/b><span style=\"font-weight: 400\"> operated daily<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>One comprehensive operations management system<\/b><span style=\"font-weight: 400\"> for Metro Line 1<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Multiple modern payment methods<\/b><span style=\"font-weight: 400\"> integrated into a single platform<\/span><\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Anh-3-Ung-dung-HCMC-Metro-HURC-\u2013-san-pham-FPT-phoi-hop-cung-HURC1-phat-trien-giup-hanh-khach-di-chuyen-thuan-tien-va-hien-dai-hon-tren-tuyen-Metro-so-1-1-1765183324-scaled-1780669690-1781147861.jpg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-24813\" src=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Anh-3-Ung-dung-HCMC-Metro-HURC-\u2013-san-pham-FPT-phoi-hop-cung-HURC1-phat-trien-giup-hanh-khach-di-chuyen-thuan-tien-va-hien-dai-hon-tren-tuyen-Metro-so-1-1-1765183324-scaled-1780669690-1781147861.jpg\" alt=\"Anh 3 Ung Dung Hcmc Metro Hurc \u2013 San Pham Fpt Phoi Hop Cung Hurc1 Phat Trien Giup Hanh Khach Di Chuyen Thuan Tien Va Hien Dai Hon Tren Tuyen Metro So 1 1 1765183324 Scaled 1780669690 1781147861\" width=\"1280\" height=\"719\" srcset=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Anh-3-Ung-dung-HCMC-Metro-HURC-\u2013-san-pham-FPT-phoi-hop-cung-HURC1-phat-trien-giup-hanh-khach-di-chuyen-thuan-tien-va-hien-dai-hon-tren-tuyen-Metro-so-1-1-1765183324-scaled-1780669690-1781147861.jpg 1280w, https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Anh-3-Ung-dung-HCMC-Metro-HURC-\u2013-san-pham-FPT-phoi-hop-cung-HURC1-phat-trien-giup-hanh-khach-di-chuyen-thuan-tien-va-hien-dai-hon-tren-tuyen-Metro-so-1-1-1765183324-scaled-1780669690-1781147861-700x393.jpg 700w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/a><\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff6600\"><b>PROJECT OVERVIEW<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">As Vietnam enters a new phase of development, with transportation infrastructure identified as a key strategic breakthrough, Ho Chi Minh City officially launched Metro Line 1 (Ben Thanh &#8211; Suoi Tien), marking a major milestone in the modernization of the city&#8217;s public transportation system.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">To ensure the efficient, safe, and customer-friendly operation of the city&#8217;s first metro line, Ho Chi Minh City Urban Railway No. 1 Company Limited (HURC1), in collaboration with FPT and its partners, implemented a comprehensive operations management platform powered by &#8220;Made by FPT&#8221; technologies.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The project not only supports the day-to-day management of Metro Line 1 but also lays the foundation for a smarter urban transportation ecosystem and future expansion of the city&#8217;s metro network.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff6600\"><b>CLIENT<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Ho Chi Minh City Urban Railway No. 1 Company Limited (HURC1) is responsible for managing and operating Metro Line 1 (Ben Thanh &#8211; Suoi Tien), the city&#8217;s first urban railway line.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">As the operator of a modern public transportation system, HURC1 aims to establish an advanced management model that optimizes operational efficiency while enhancing the passenger experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff6600\"><b>CHALLENGES<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Operating a modern metro system requires an integrated platform capable of managing ticketing, operations, customer services, and infrastructure within a unified ecosystem.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">HURC1 needed a scalable and highly secure solution that could support continuous operations, streamline operational management, accommodate increasing passenger volumes, and deliver a seamless travel experience through modern payment technologies.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">At the same time, the system had to provide a technological foundation capable of supporting future metro expansions and contributing to the city&#8217;s broader smart transportation initiatives.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff6600\"><b>SOLUTION<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">To meet the operational requirements of Metro Line 1, FPT collaborated with HURC1 and other partners to deploy a comprehensive software ecosystem supporting metro management and operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The solution includes an electronic ticketing system integrated into the HCMC Metro HURC mobile application, enabling passengers to use modern digital payment methods instead of traditional ticket-purchasing processes.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">An operations management system was implemented to help HURC1 monitor, manage, and coordinate activities across the entire metro line efficiently.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The platform also incorporates automated fare calculation and collection, customer experience management capabilities, and station equipment integration, including credit and debit card readers, QR code scanners, chip-based national ID card readers, security control systems, fare gates, and other supporting IT systems.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">All applications are hosted on a secure and scalable cloud infrastructure, ensuring high availability, operational flexibility, and strong cybersecurity protection for a modern urban transportation environment.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff6600\"><b>RESULTS<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">As of 2025, the system has delivered significant outcomes in supporting the operation of Metro Line 1.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>1.6 million passenger journeys served per month<\/b><span style=\"font-weight: 400\">: The platform has contributed to the stable operation of the metro line, meeting growing transportation demand while encouraging greater adoption of modern public transit.<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>266 train trips operated daily<\/b><span style=\"font-weight: 400\">: The operations management solutions have optimized scheduling and coordination processes, enabling reliable, high-frequency service.<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Enhanced passenger experience<\/b><span style=\"font-weight: 400\">: Electronic ticketing and multiple payment options have simplified access to metro services, reduced transaction times, and improved overall convenience for passengers.<\/span><\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-family: arial, helvetica, sans-serif\"><b>Foundation for smart mobility<\/b><span style=\"font-weight: 400\">: The system provides a critical technology platform for future metro expansion and supports Ho Chi Minh City&#8217;s broader digital transformation efforts in urban transportation.<\/span><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<blockquote><p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Metro Line 1 has demonstrated clear operational effectiveness, helping reduce traffic congestion along key eastern transportation corridors. These achievements provide a solid foundation for the city to continue expanding and improving its metro network, gradually building an integrated and modern public transportation system that supports socio-economic development and enhances citizens\u2019 quality of life.<\/span><\/p><\/blockquote>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Le Minh Triet, Director of HURC1<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff6600\"><b>VALUE<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">This project demonstrates FPT\u2019s capability to develop and deploy large-scale technology solutions for smart urban transportation.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">By delivering an integrated ecosystem encompassing electronic ticketing, operations management, and modern IT infrastructure for Metro Line 1, FPT has helped Ho Chi Minh City improve the efficiency of public transportation management while providing passengers with a more convenient and modern travel experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Beyond supporting current operational requirements, the &#8220;Made by FPT&#8221; technology platform establishes a scalable foundation for future metro lines, contributing to the development of a connected, intelligent, and sustainable urban mobility ecosystem.<\/span><\/p>\n","protected":false},"author":21,"featured_media":24813,"parent":0,"template":"","nang_luc":[],"danh_muc_cau_chuyen":[],"dich_vu":[],"linh_vuc":[],"platform":[],"san_pham":[],"the_khach_hang":[],"class_list":["post-24812","cau_chuyen","type-cau_chuyen","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen\/24812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen"}],"about":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/types\/cau_chuyen"}],"author":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/users\/21"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media\/24813"}],"wp:attachment":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media?parent=24812"}],"wp:term":[{"taxonomy":"nang_luc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/nang_luc?post=24812"},{"taxonomy":"danh_muc_cau_chuyen","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/danh_muc_cau_chuyen?post=24812"},{"taxonomy":"dich_vu","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/dich_vu?post=24812"},{"taxonomy":"linh_vuc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/linh_vuc?post=24812"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/platform?post=24812"},{"taxonomy":"san_pham","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/san_pham?post=24812"},{"taxonomy":"the_khach_hang","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/the_khach_hang?post=24812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}