{"id":24883,"date":"2026-06-16T11:29:30","date_gmt":"2026-06-16T04:29:30","guid":{"rendered":"https:\/\/fpt-is.com\/en\/?post_type=cau_chuyen&#038;p=24883"},"modified":"2026-06-16T11:30:42","modified_gmt":"2026-06-16T04:30:42","slug":"ho-chi-minh-city-strengthens-citizen-government-engagement-through-the-digital-citizen-application","status":"publish","type":"cau_chuyen","link":"https:\/\/fpt-is.com\/en\/customers\/ho-chi-minh-city-strengthens-citizen-government-engagement-through-the-digital-citizen-application\/","title":{"rendered":"Ho Chi Minh City strengthens citizen-government engagement through the digital citizen application"},"content":{"rendered":"<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Key Results<\/b><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">More than <span style=\"font-size: 18pt;color: #ff6600\"><strong>415,000<\/strong><\/span> connected VNeID accounts<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt\"><strong><span style=\"color: #ff6600\">2 million<\/span><\/strong><\/span> SSO authentications via VNeID<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">More than <strong><span style=\"font-size: 18pt;color: #ff6600\">500,000<\/span><\/strong> visits to the Metro HCM application<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt;color: #ff6600\"><strong>906,000<\/strong><\/span> citizen feedback and service requests received through the 1022 hotline<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><i><span style=\"font-weight: 400\">* Data recorded as of 2025.<\/span><\/i><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Project Overview<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">As part of its smart city and digital government roadmap, Ho Chi Minh City set out to establish a centralized digital platform that enables citizens to access information, public services, and government interactions anytime and anywhere.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">To realize this vision, the Ho Chi Minh City Digital Transformation Center partnered with FPT to develop the Ho Chi Minh City Digital Citizen Application (HCMC FPT.dCitizen), a digital platform designed to serve as a two-way engagement channel between citizens and government agencies.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The application not only improves citizen service delivery but also supports the city\u2019s broader digital transformation agenda through a citizen-centric approach.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff9900;font-size: 14pt\"><b>Organization<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Ho Chi Minh City is one of Vietnam\u2019s leading localities in digital transformation and smart city development. To execute strategic digital transformation programs, the city assigned the Ho Chi Minh City Digital Transformation Center to lead implementation efforts, supporting the realization of its Digital Government, Digital Economy, and Digital Society objectives.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">As demand for online engagement between citizens and government agencies continues to increase, the city sought to establish a unified, user-friendly digital platform that would provide access to public utilities, administrative services, and official information through a single application.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;color: #ff9900;font-size: 14pt\"><b>Challenges<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">With a large population and rapid urbanization, Ho Chi Minh City required a solution capable of strengthening connections between government agencies and citizens while improving the delivery of digital public services.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The city aimed to build a modern, responsive digital government capable of addressing citizen needs efficiently. Achieving this vision required a centralized platform capable of integrating essential services, enabling two-way interaction, and narrowing the gap between government and society.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">At the same time, effective use of citizen data, administrative simplification, and enhanced user experience were critical requirements for supporting the development of a smart city, digital economy, and digital society.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Solution<\/b><\/span><\/h2>\n<p><a href=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Screenshot-2026-06-10-at-11.12.39-1781584130.png\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-24886\" src=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Screenshot-2026-06-10-at-11.12.39-1781584130.png\" alt=\"Screenshot 2026 06 10 At 11.12.39 1781584130\" width=\"1280\" height=\"550\" srcset=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Screenshot-2026-06-10-at-11.12.39-1781584130.png 1280w, https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/Screenshot-2026-06-10-at-11.12.39-1781584130-700x301.png 700w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Working alongside the Ho Chi Minh City Digital Transformation Center, FPT developed the Ho Chi Minh City Digital Citizen Application on the FPT.dCitizen platform, delivering a comprehensive ecosystem of digital services for residents.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The application was designed to become a centralized digital touchpoint connecting citizens with government agencies. It integrates a wide range of practical services, including government announcements, healthcare information, education support, Metro fare benefits, citizen feedback and reporting, and online public services.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The platform provides a convenient and seamless user experience, allowing residents to access urban services directly from their mobile devices.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">A key differentiator of the solution is its integration with the national digital identity platform VNeID through Single Sign-On (SSO) capabilities. This simplifies authentication processes, enhances security, and improves accessibility for citizens using digital public services.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">In addition, FPT incorporated AI-powered capabilities through an intelligent chatbot. The digital assistant leverages natural language interaction to provide instant responses to citizen inquiries while continuously learning from real-world interactions to improve service quality over time.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Business value delivered<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The Ho Chi Minh City Digital Citizen Application represents a significant milestone in the city\u2019s journey toward building a citizen-centric digital government.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Beyond digitizing public service delivery, the platform establishes a direct communication channel between government agencies and citizens, enhancing transparency, governance effectiveness, and service quality.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">By integrating essential digital services, electronic identity technologies, and artificial intelligence, the project has accelerated Ho Chi Minh City\u2019s digital transformation efforts while creating a foundation for future smart city services.<\/span><\/p>\n<blockquote><p><span style=\"font-family: arial, helvetica, sans-serif\"><i><span style=\"font-weight: 400\">\u201cThe Ho Chi Minh City Digital Citizen App serves as a one-touch, two-way interaction tool between citizens and government agencies. Citizens can access information from the government, provide feedback, and complete administrative procedures from anywhere, delivering greater convenience for both residents and businesses.\u201d<\/span><\/i><\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><b>Phan Van Mai<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400\">Member of the Party Central Committee, Deputy Secretary of the Ho Chi Minh City Party Committee, Chairman of the Ho Chi Minh City People\u2019s Committee<\/span><\/span><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt\">Learn more about the FPT.dCitizen digital citizen application<\/span><\/strong><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"2zeYTIPTV0\"><p><a href=\"https:\/\/fpt-is.com\/cong-dan-so-dcitizen\/\">C\u00f4ng d\u00e2n s\u1ed1 dCitizen<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;C\u00f4ng d\u00e2n s\u1ed1 dCitizen&#8221; &#8212; FPT IS\" src=\"https:\/\/fpt-is.com\/cong-dan-so-dcitizen\/embed\/#?secret=fqHjOyo4Lz#?secret=2zeYTIPTV0\" data-secret=\"2zeYTIPTV0\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"author":21,"featured_media":24885,"parent":0,"template":"","nang_luc":[],"danh_muc_cau_chuyen":[515],"dich_vu":[],"linh_vuc":[],"platform":[],"san_pham":[531],"the_khach_hang":[],"class_list":["post-24883","cau_chuyen","type-cau_chuyen","status-publish","has-post-thumbnail","hentry","danh_muc_cau_chuyen-customer-stories","san_pham-dcitizen"],"acf":[],"_links":{"self":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen\/24883","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen"}],"about":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/types\/cau_chuyen"}],"author":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/users\/21"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media\/24885"}],"wp:attachment":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media?parent=24883"}],"wp:term":[{"taxonomy":"nang_luc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/nang_luc?post=24883"},{"taxonomy":"danh_muc_cau_chuyen","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/danh_muc_cau_chuyen?post=24883"},{"taxonomy":"dich_vu","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/dich_vu?post=24883"},{"taxonomy":"linh_vuc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/linh_vuc?post=24883"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/platform?post=24883"},{"taxonomy":"san_pham","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/san_pham?post=24883"},{"taxonomy":"the_khach_hang","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/the_khach_hang?post=24883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}