{"id":24887,"date":"2026-06-16T11:37:09","date_gmt":"2026-06-16T04:37:09","guid":{"rendered":"https:\/\/fpt-is.com\/en\/?post_type=cau_chuyen&#038;p=24887"},"modified":"2026-06-16T11:41:01","modified_gmt":"2026-06-16T04:41:01","slug":"quang-ninh-accelerates-comprehensive-digital-transformation-and-modernizes-public-administration","status":"publish","type":"cau_chuyen","link":"https:\/\/fpt-is.com\/en\/customers\/quang-ninh-accelerates-comprehensive-digital-transformation-and-modernizes-public-administration\/","title":{"rendered":"Quang Ninh accelerates comprehensive digital transformation and modernizes public administration"},"content":{"rendered":"<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Key highlights<\/b><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt;color: #ff6600\"><strong>40%<\/strong><\/span> reduction in transaction time for citizens and businesses<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Approximately <strong><span style=\"color: #ff6600;font-size: 18pt\">VND 70 billion<\/span><\/strong> in annual social cost savings<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt;color: #ff6600\"><strong>96%<\/strong><\/span> of public services available online<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\"><span style=\"font-size: 18pt;color: #ff6600\"><strong>46%<\/strong><\/span> of public services fully digitized end-to-end<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Recognized at the <span style=\"color: #ff6600\"><strong><span style=\"font-size: 18pt\">ASOCIO<\/span><\/strong><\/span> Awards<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\"><i><span style=\"font-weight: 400\">* Data recorded as of 2025.<\/span><\/i><\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Project overview<\/b><\/span><\/h2>\n<p><a href=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/lanh-dao-tinh-quang-ninh-va-tong-giam-doc-fpt-khao-sat-trong-ngay-dau-trien-khai-mo-hinh-chinh-quyen-hai-cap-moi-1-17513473709821605648038-1781584476.jpg\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-24889\" src=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/lanh-dao-tinh-quang-ninh-va-tong-giam-doc-fpt-khao-sat-trong-ngay-dau-trien-khai-mo-hinh-chinh-quyen-hai-cap-moi-1-17513473709821605648038-1781584476.jpg\" alt=\"Lanh Dao Tinh Quang Ninh Va Tong Giam Doc Fpt Khao Sat Trong Ngay Dau Trien Khai Mo Hinh Chinh Quyen Hai Cap Moi 1 17513473709821605648038 1781584476\" width=\"1000\" height=\"668\" srcset=\"https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/lanh-dao-tinh-quang-ninh-va-tong-giam-doc-fpt-khao-sat-trong-ngay-dau-trien-khai-mo-hinh-chinh-quyen-hai-cap-moi-1-17513473709821605648038-1781584476.jpg 1000w, https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/lanh-dao-tinh-quang-ninh-va-tong-giam-doc-fpt-khao-sat-trong-ngay-dau-trien-khai-mo-hinh-chinh-quyen-hai-cap-moi-1-17513473709821605648038-1781584476-700x468.jpg 700w, https:\/\/cdn.fpt-is.com\/en\/sites\/3\/2026\/06\/lanh-dao-tinh-quang-ninh-va-tong-giam-doc-fpt-khao-sat-trong-ngay-dau-trien-khai-mo-hinh-chinh-quyen-hai-cap-moi-1-17513473709821605648038-1781584476-406x271.jpg 406w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Over the past decade, Quang Ninh has emerged as one of Vietnam\u2019s leading provinces in administrative reform, information technology adoption, and digital transformation.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Committed to building a modern, transparent government centered on citizens and businesses, the province has implemented a series of large-scale digital transformation programs aimed at improving governance effectiveness and public service quality.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Supporting this journey, FPT has participated in consulting, designing, and deploying key e-Government platforms, helping Quang Ninh become one of Vietnam\u2019s leading provinces in administrative reform, competitiveness, and digital transformation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Organization<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Quang Ninh is among Vietnam\u2019s most dynamic provinces in terms of socio-economic development and is widely recognized as a benchmark for administrative reform and e-Government development.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Through strategic investments in technology and governance innovation, the province has achieved a series of notable accomplishments, including leading the Provincial Competitiveness Index (PCI) for seven consecutive years from 2017 to 2023, ranking first in both SIPAS and PAR INDEX in 2023, topping the Provincial Governance and Public Administration Performance Index (PAPI) in 2024, and leading the Provincial Green Index (PGI) in 2023.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">These achievements reflect the province\u2019s strong commitment to building a modern, transparent administration and delivering better services to citizens through digital transformation.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Challenges<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">To improve service quality for citizens and businesses, Quang Ninh sought to establish a unified e-Government model spanning all levels of administration, while comprehensively reforming administrative procedures.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The province required an integrated technology environment capable of enabling interoperability among government agencies, reducing paperwork, shortening processing times, and increasing transparency across administrative operations.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Additionally, modernizing Public Administration Centers and implementing centralized service delivery models were viewed as critical factors in improving the overall citizen and business experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Solution<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Throughout multiple phases of Quang Ninh\u2019s digital transformation journey, FPT participated in consulting, implementing, and upgrading e-Government systems across the province.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">FPT supported the development of an overall architecture and deployed e-Government solutions designed to enable centralized management, data interoperability, and administrative reform. These systems have been continuously enhanced and expanded to meet the province\u2019s evolving development needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">At the same time, FPT played a key role in modernizing Public Administration Centers and one-stop service offices across different levels of government. The implemented solutions standardized administrative processes, improved transparency, and streamlined service delivery for citizens and businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">One of the project\u2019s most notable achievements was the development of a \u201cTwo-tier Government\u201d model combined with a centralized Public Administration Center. Built on a large-scale technology platform, this model streamlined administrative workflows, improved coordination among government agencies, and enhanced the citizen service experience.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"font-family: arial, helvetica, sans-serif;font-size: 14pt;color: #ff9900\"><b>Business value delivered<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">The project demonstrates the effectiveness of combining administrative reform with digital transformation to modernize public-sector governance.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">Through the deployment of a unified e-Government framework, modernization of administrative service systems, and expansion of online public services, Quang Ninh has created a more transparent, convenient, and efficient environment for both citizens and businesses.<\/span><\/p>\n<p><span style=\"font-weight: 400;font-family: arial, helvetica, sans-serif\">FPT\u2019s partnership has not only strengthened the province\u2019s governance capabilities and public service quality but has also contributed to positioning Quang Ninh as a leading model for digital transformation and digital government development in Vietnam.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 14pt\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">Learn more about e-Government solutions<\/span><\/strong><\/span><\/p>\n<blockquote class=\"wp-embedded-content\" data-secret=\"GfRqPe3r2m\"><p><a href=\"https:\/\/fpt-is.com\/digital-gov\/\">Digital Gov<\/a><\/p><\/blockquote>\n<p><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&#8220;Digital Gov&#8221; &#8212; FPT IS\" src=\"https:\/\/fpt-is.com\/digital-gov\/embed\/#?secret=jaIivFVXqT#?secret=GfRqPe3r2m\" data-secret=\"GfRqPe3r2m\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe><\/p>\n","protected":false},"author":21,"featured_media":24889,"parent":0,"template":"","nang_luc":[552],"danh_muc_cau_chuyen":[515],"dich_vu":[551],"linh_vuc":[519],"platform":[],"san_pham":[871],"the_khach_hang":[],"class_list":["post-24887","cau_chuyen","type-cau_chuyen","status-publish","has-post-thumbnail","hentry","nang_luc-digital-gov","danh_muc_cau_chuyen-customer-stories","dich_vu-digital-gov","linh_vuc-government","san_pham-dgov"],"acf":[],"_links":{"self":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen\/24887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/cau_chuyen"}],"about":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/types\/cau_chuyen"}],"author":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/users\/21"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media\/24889"}],"wp:attachment":[{"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/media?parent=24887"}],"wp:term":[{"taxonomy":"nang_luc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/nang_luc?post=24887"},{"taxonomy":"danh_muc_cau_chuyen","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/danh_muc_cau_chuyen?post=24887"},{"taxonomy":"dich_vu","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/dich_vu?post=24887"},{"taxonomy":"linh_vuc","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/linh_vuc?post=24887"},{"taxonomy":"platform","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/platform?post=24887"},{"taxonomy":"san_pham","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/san_pham?post=24887"},{"taxonomy":"the_khach_hang","embeddable":true,"href":"https:\/\/fpt-is.com\/en\/wp-json\/wp\/v2\/the_khach_hang?post=24887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}