HDBank saves 70% processing time and achieves near-perfect accuracy with akaBot

CLIENT

HDBank is one of the first joint-stock commercial banks in Vietnam, established in 1989. The bank is among Vietnam’s leading banks, focusing on retail banking and SMEs with strong growth performance.

HDBank is recognized as one of Vietnam’s leading digital banks and views digital transformation as a long-term strategy for sustainable growth.

CHALLENGE

• Cost reduction became a top priority strategy for post-Covid recovery, creating demands for standardized operational processes while still ensuring customer service quality.
• Banking operations included many repetitive manual tasks that required fast processing speed and high accuracy.

SOLUTION

HDBank successfully applied RPA robots from akaBot to automate 6 different business processes across both front-end and back-end operations, ensuring smooth operations, optimized resources for critical tasks, and near-perfect accuracy.