Khaothi.Online partners with the General Department of Taxation to implement competency assessments for tax officials and civil servants

KEY HIGHLIGHTS

• More than 12,000 examination sessions conducted on the platform
• Deployed across the entire tax sector, from the General Department to provincial and municipal tax departments
• A unified platform supporting competency assessment activities for tax officials and civil servants
• Standardized competency frameworks, professional knowledge systems, and internal question banks
• Assessment data used to support training, professional development, and workforce competency standardization
• Fully compliant with technical and security requirements for government agencies

OVERVIEW

As the tax sector accelerates modernization and digital transformation, competency assessment for officials and civil servants has evolved beyond periodic testing into a strategic tool for monitoring workforce quality, identifying training needs, and improving operational efficiency.

The General Department of Taxation adopted Khaothi.Online, developed by FPT IS, to support competency assessment activities across the entire tax sector, from the central authority to provincial and municipal tax departments. Instead of conducting isolated assessments through fragmented processes, the tax sector now operates on a unified platform capable of supporting multiple evaluation activities based on operational needs.

To date, the platform has recorded more than 12,000 examination sessions, demonstrating Khaothi.Online’s capability to support large-scale internal assessment programs with complex operational requirements, highly distributed users, and strict data governance standards.

CLIENT

The General Department of Taxation is a government agency under the Ministry of Finance, responsible for nationwide tax administration.

With an organizational structure extending from the central level to local branches, the tax sector regularly conducts training, professional development, testing, and competency assessments for officials and civil servants. These activities play an important role in improving workforce quality, supporting administrative reform, advancing digital transformation, and enhancing services for citizens and businesses.

CHALLENGES

Conducting competency assessments for a nationwide vertical government system presents significant operational challenges. Assessment activities may arise at different times, for various professional topics, or in response to changing management requirements, while participants are distributed across numerous units nationwide.

If managed manually or through disconnected tools, the process of building question banks, generating exams, organizing assessments, grading, consolidating results, and reporting becomes time-consuming, resource-intensive, and difficult to standardize. Assessment data can also become fragmented, limiting its value for workforce development, training, and competency management.

The General Department of Taxation required a platform capable of flexibly supporting various competency assessment activities while standardizing competency frameworks, professional knowledge systems, and internal question banks. The objective was not only to conduct assessments, but also to establish a reliable system for professional knowledge management, secure data governance, and workforce competency management across the entire sector.

SOLUTION

FPT IS deployed Khaothi.Online as a unified platform supporting competency assessment activities for tax officials and civil servants nationwide.

The platform enables the General Department of Taxation to manage competency frameworks, standardize professional knowledge categories, and build internal question banks for different assessment purposes. Based on this foundation, assessment programs can be organized flexibly according to operational needs, including professional knowledge tests, post-training evaluations, periodic assessments, and specialized examinations.

Beyond online assessment capabilities, Khaothi.Online meets stringent technical and security standards required by government agencies. Being selected by a national government organization such as the General Department of Taxation for sector-wide internal assessments demonstrates FPT IS’s implementation capability, reliability, and credibility in large-scale digital examination projects.

Advanced reporting and analytics tools enable management teams not only to review assessment outcomes but also to identify workforce strengths, competency gaps, and professional development needs across the entire sector.

RESULT

Khaothi.Online has been successfully deployed across the tax sector, supporting competency assessment activities for officials and civil servants from the General Department to provincial and municipal tax departments.

To date, the platform has processed more than 12,000 examination sessions, meeting the demand for multiple assessments across various topics and organizational units nationwide.

The assessment process has been digitized and standardized, enabling the General Department of Taxation to gradually establish centralized internal question banks and consolidated assessment databases. Assessment data now serves as a foundation for training, professional development, competency standardization, and workforce quality improvement.

VALUE

The implementation of Khaothi.Online has enabled the General Department of Taxation to transition from fragmented assessment activities to a unified digital workforce competency management model.

The platform’s core value extends beyond test administration, grading, and result consolidation. Its true strength lies in standardizing competency frameworks, systematizing professional knowledge, managing internal question banks, processing large-scale data, and delivering advanced workforce analytics. As a result, every assessment becomes a valuable data source supporting workforce training, development, and competency standardization.

More broadly, the project demonstrates FPT IS’s capability to deploy digital assessment platforms that meet the technical, security, and operational requirements of large government organizations. The trust placed in FPT IS by the General Department of Taxation for sector-wide internal deployment further reinforces the company’s reputation and expertise in competency assessment, knowledge management, and data-driven workforce development.