SSI transforms account opening process with Kyta Platform

In the digital era, customers increasingly expect modern services that deliver superior convenience and fast results. To meet these expectations and maintain its competitive advantage, SSI partnered with Kyta Platform to implement a fully digital account registration process. With Kyta’s advanced electronic signature technology, SSI not only eliminated complicated paperwork but also ensured 24/7 accessibility, significantly improving customer experience.

This collaboration reinforces SSI’s position as a leading financial institution in Vietnam and demonstrates its commitment to innovation and delivering exceptional value to customers.

CLIENT

SSI Securities Corporation is one of the oldest and most pioneering companies on the Vietnam Stock Exchange. After 24 years of operation, SSI has grown into the largest and fastest-growing financial institution in the market.

Its vision, “Connecting capital with opportunities,” reflects SSI’s commitment to sustainable development and prosperity for customers, shareholders, and the wider community. With a philosophy centered on innovation, professional expertise, and solution-oriented thinking, SSI continuously personalizes financial services and drives ongoing improvement.

To improve operational efficiency and simplify customer experience, SSI chose to collaborate with Kyta Platform – a modern technology solution designed to streamline operations and enhance service performance.

CHALLENGE

SSI’s traditional account opening process faced several obstacles that affected both operational efficiency and customer experience.

Long processing times

Printing, handling, and verifying paper documents required significant time, forcing customers to wait longer for account activation.

High operational costs

Manual document management demanded extensive human resources, increasing operational expenses.

Complex document storage and management

Paper documents consumed large storage space and made retrieval, auditing, and compliance processes more difficult.

Risk of errors

Paper-based documentation was vulnerable to loss, incomplete information, and incorrect data entry, delaying approvals and increasing compliance risks.

Compliance pressure

Errors in handling physical documents could lead to legal and regulatory risks, especially when records were not updated or stored properly.

As customer expectations for faster services continued to rise, SSI needed to digitize the account opening process to improve efficiency and meet market demands.

SOLUTION from Kyta Platform

Kyta provided a comprehensive solution that enabled SSI to optimize account opening workflows, improve operational efficiency, and enhance customer experience.

Secure electronic signatures

Kyta’s electronic signature technology allows customers to sign documents instantly online, reducing document processing time by 90%.

Automated workflows

The system automates the entire process – from document submission and signing to storage – saving approximately 50 working hours per employee and reducing dependence on manual operations.

Intelligent document verification

Using eKYC, IDCheck, and AI technologies, Kyta verifies customer identities in real time, ensuring security and fraud prevention.

Secure cloud storage

Digital storage enables documents to be retrieved 80% faster while ensuring compliance with security and storage standards.

Real-time tracking

Customers can monitor document status throughout the process, ensuring transparency and faster processing times.

RESULTS

The implementation of the Kyta Platform delivered significant business value for SSI.

Fully online account registration

Customers can now open accounts remotely without paperwork or in-person visits, providing greater convenience and time savings.

24/7 accessibility

The registration process is fully flexible, allowing customers to complete procedures anytime and from anywhere.

Improved speed and accuracy

Automation reduced manual data-entry errors by 45% while accelerating account approval processes.

Cost optimization

Reduced administrative costs and optimized workforce efficiency enabled SSI to improve operational performance and serve more customers within shorter timeframes.

CONCLUSION

This customer success story highlights the value of Kyta Platform in digitizing and optimizing document management processes. By fully transforming its account opening workflow into an online process, SSI significantly improved operational efficiency, reduced costs, and delivered a more modern and convenient customer experience.

This transformation not only strengthened SSI’s competitive position but also demonstrated the company’s commitment to innovation and advanced technology adoption to better meet the evolving needs of customers.