Intelligent AI Chatbot Solution CustABot, developed by FPT’s expert team, optimizes customer interaction and support. Powered by advanced natural language processing and intelligent automation, CustABot delivers instant, accurate responses, streamlines customer engagement, and enhances service workflows. This enables businesses to automate services, boost operational efficiency, and elevate the customer experience. Highlighted Features BOT Management User Activity Log Information Administration System Administration Applications Across Industries Finance & Banking Loan consultation and advisory services Customer identity verification support Customer Service 24/7 customer support, reducing wait times CRM integration for tracking and optimizing customer journeys Sales & Marketing Automated product consultation, upselling, and cross-selling Customer data analysis for personalized marketing campaigns Education & Training Learning support, homework assistance, and study material recommendations Virtual assistants to enhance interaction between students and teachers Healthcare & Wellness Appointment scheduling and medication information Health monitoring and medication reminders Why CustABot? Advanced AI Technology Developed by FPT’s expert team, leveraging the latest natural language processing algorithms Multi-Language Support Supports over 130 languages, including major global languages and Vietnamese Content Generation Analyzes data and provides optimized recommendations to help users solve complex problems High Security Standards Implemented international security protocols to safeguard customer data Seamless Integration Easily integrates with multi-channel applications and popular messaging platforms such as Facebook Messenger, Zalo, and Telegram Key Features BOT Management User Interaction Logs Information Management System Administration Configure, monitor, and optimize chatbots based on business requirements. Support content updates, conversation flow adjustments, and simultaneous management of multiple bots Record and analyze user interactions with the chatbot Provide insights into customer needs, enhance service quality, and optimize conversation flows Includes features such as: Business unit management Conversation management Account groups System users Parameter management Support staff management Entity management Customer records Topic management Forms Define and manage user permissions within the administration system Only authorized personnel can access and perform specific tasks based on their roles News & Insights View all 5 May, 2026 FPT and Cisco join forces to build intelligent infrastructure for businesses in the AI era On April 22, FPT collaborated with Cisco Vietnam, hosted the seminar “Shaping Intelligent Infrastructure for Enterprises in the AI Era” in Ho Chi Minh City. The event attracted a large number of business leaders and technology experts from leading enterprises. It offered strategic perspectives and practical insights on building... 28 April, 2026 FPT brings the “Co-create the Next” message to HDBank’s 2026 Annual General Meeting of Shareholders 16 April, 2026 FPT continues partnership with MobiFone to deliver billing system operations services in 2026 15 April, 2026 FPT and IBM Partner with Sovico Group to Advance Fintech Applications at Ho Chi Minh City’s Fintech Hub 14 April, 2026 FPT successfully deploys SAP S/4HANA Public Cloud for PhuTai Quartz Stone in just four months Search Search Technology Trends View all Talk with experts Company/Organization* Full name* Email* Phone number* Đặt lịch hẹn You must log in to use this feature ! Log in Do you want to register an account? 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News & Insights View all 5 May, 2026 FPT and Cisco join forces to build intelligent infrastructure for businesses in the AI era On April 22, FPT collaborated with Cisco Vietnam, hosted the seminar “Shaping Intelligent Infrastructure for Enterprises in the AI Era” in Ho Chi Minh City. The event attracted a large number of business leaders and technology experts from leading enterprises. It offered strategic perspectives and practical insights on building... 28 April, 2026 FPT brings the “Co-create the Next” message to HDBank’s 2026 Annual General Meeting of Shareholders 16 April, 2026 FPT continues partnership with MobiFone to deliver billing system operations services in 2026 15 April, 2026 FPT and IBM Partner with Sovico Group to Advance Fintech Applications at Ho Chi Minh City’s Fintech Hub 14 April, 2026 FPT successfully deploys SAP S/4HANA Public Cloud for PhuTai Quartz Stone in just four months Search Search Technology Trends View all
