CustABot - FPT IS

Intelligent AI Chatbot Solution

CustABot, developed by FPT’s expert team, optimizes customer interaction and support. Powered by advanced natural language processing and intelligent automation, CustABot delivers instant, accurate responses, streamlines customer engagement, and enhances service workflows. This enables businesses to automate services, boost operational efficiency, and elevate the customer experience.

Highlighted Features

BOT Management

User Activity Log

Information Administration

System Administration

Applications Across Industries

Finance & Banking

Loan consultation and advisory services
Customer identity verification support

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Customer Service

24/7 customer support, reducing wait times
CRM integration for tracking and optimizing customer journeys

Sales & Marketing

Automated product consultation, upselling, and cross-selling
Customer data analysis for personalized marketing campaigns

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Education & Training

Learning support, homework assistance, and study material recommendations
Virtual assistants to enhance interaction between students and teachers

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Healthcare & Wellness

Appointment scheduling and medication information
Health monitoring and medication reminders

Why CustABot?

Advanced AI Technology

Developed by FPT’s expert team, leveraging the latest natural language processing algorithms
Multi-Language Support

Supports over 130 languages, including major global languages and Vietnamese
Content Generation

Analyzes data and provides optimized recommendations to help users solve complex problems

High Security Standards

Implemented international security protocols to safeguard customer data
Seamless Integration

Easily integrates with multi-channel applications and popular messaging platforms such as Facebook Messenger, Zalo, and Telegram

Key Features

Configure, monitor, and optimize chatbots based on business requirements.
Support content updates, conversation flow adjustments, and simultaneous management of multiple bots

Record and analyze user interactions with the chatbot
Provide insights into customer needs, enhance service quality, and optimize conversation flows

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Includes features such as:

Business unit management
Conversation management
Account groups
System users
Parameter management
Support staff management
Entity management
Customer records
Topic management
Forms

Define and manage user permissions within the administration system
Only authorized personnel can access and perform specific tasks based on their roles

News & Insights

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3 December, 2025

BIDV and the FPT– OpenWay joint venture complete core card system migration to the world-class Way4 platform

In November, BIDV and FPT–OpenWay joint venture successfully completed the migration of the bank’s card payment system (Core Card) to the Way4 platform—one of the world’s leading payment solutions, after only 18 months of implementation. Considered one of the most complex end-to-end technology upgrade programs in the banking sector,...