Intelligent AI Chatbot Solution CustABot, developed by FPT’s expert team, optimizes customer interaction and support. Powered by advanced natural language processing and intelligent automation, CustABot delivers instant, accurate responses, streamlines customer engagement, and enhances service workflows. This enables businesses to automate services, boost operational efficiency, and elevate the customer experience. Highlighted Features BOT Management User Activity Log Information Administration System Administration Applications Across Industries Finance & Banking Loan consultation and advisory services Customer identity verification support Customer Service 24/7 customer support, reducing wait times CRM integration for tracking and optimizing customer journeys Sales & Marketing Automated product consultation, upselling, and cross-selling Customer data analysis for personalized marketing campaigns Education & Training Learning support, homework assistance, and study material recommendations Virtual assistants to enhance interaction between students and teachers Healthcare & Wellness Appointment scheduling and medication information Health monitoring and medication reminders Why CustABot? Advanced AI Technology Developed by FPT’s expert team, leveraging the latest natural language processing algorithms Multi-Language Support Supports over 130 languages, including major global languages and Vietnamese Content Generation Analyzes data and provides optimized recommendations to help users solve complex problems High Security Standards Implemented international security protocols to safeguard customer data Seamless Integration Easily integrates with multi-channel applications and popular messaging platforms such as Facebook Messenger, Zalo, and Telegram Key Features BOT Management User Interaction Logs Information Management System Administration Configure, monitor, and optimize chatbots based on business requirements. Support content updates, conversation flow adjustments, and simultaneous management of multiple bots Record and analyze user interactions with the chatbot Provide insights into customer needs, enhance service quality, and optimize conversation flows Includes features such as: Business unit management Conversation management Account groups System users Parameter management Support staff management Entity management Customer records Topic management Forms Define and manage user permissions within the administration system Only authorized personnel can access and perform specific tasks based on their roles News & Insights View all 30 May, 2025 FPT discusses cooperation opportunities and technology transfer in the public transportation sector in Ho Chi Minh City On May 26, the Ho Chi Minh City Management Authority for Urban Railways (MAUR) hosted a working session with a delegation from Hyundai Rotem (South Korea), led by Mr. Lee Jaeyong – Head of Business Division. The session was also attended by representatives from FPT Corporation and Truong Hai... 29 May, 2025 LOF and FPT kick off digital transformation project with RISE with SAP, targeting billion-dollar revenue goal 26 May, 2025 SMEs and household businesses urged to proactively adapt to 2025 legal reforms 26 May, 2025 FPT accompanies public finance digital transformation to support Vietnam’s sustainable development 21 May, 2025 FPT Expert: Technology drives strategic resilience for businesses amid global economic volatility Search Search Technology Trends View all Talk with experts Company/Organization* Full name* Email* Phone number* Đặt lịch hẹn CustABot - FPT IS - EN You must log in to use this feature ! Log in Do you want to register an account? 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News & Insights View all 30 May, 2025 FPT discusses cooperation opportunities and technology transfer in the public transportation sector in Ho Chi Minh City On May 26, the Ho Chi Minh City Management Authority for Urban Railways (MAUR) hosted a working session with a delegation from Hyundai Rotem (South Korea), led by Mr. Lee Jaeyong – Head of Business Division. The session was also attended by representatives from FPT Corporation and Truong Hai... 29 May, 2025 LOF and FPT kick off digital transformation project with RISE with SAP, targeting billion-dollar revenue goal 26 May, 2025 SMEs and household businesses urged to proactively adapt to 2025 legal reforms 26 May, 2025 FPT accompanies public finance digital transformation to support Vietnam’s sustainable development 21 May, 2025 FPT Expert: Technology drives strategic resilience for businesses amid global economic volatility Search Search Technology Trends View all
