Insurance

Drive sustainable growth in the insurance industry

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Co-create the Next in Insurance

After the wave of connectivity technology (API), the insurance industry is now facing the wave of Data & AI, particularly with the application of Gen AI in business operations. This also presents a series of challenges that insurers must address: preventing insurance fraud, optimizing operations, reducing costs, managing information security risks, and improving customer experience. Alongside the insurance industry, technology applications help tackle the industry’s pressing issues and lay the foundation for sustainable development. FPT IS develops technological solutions that bring “the Next Values” to businesses:

– Next Insurtech Hub

– Next Intelligent Ecosystem

– Next-level experiences

– Next-gen Infrastructure & Security

– Next-gen Insurance Cloud Platform

Digital Transformation Capabilities for the Insurance Industry

With a team of industry experts who deeply understand business challenges, FPT IS provides solutions to help insurance organizations and enterprises accelerate operations, achieve significant growth, and leverage technology as a competitive advantage.

Benefits

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Accelerating digital transformation

Comprehensive digital platforms/applications for the insurance industry, including digital claims settlement services and digital insurance distribution platforms.

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Promoting business growth

An ecosystem of intelligent solutions that connects the core system with supporting systems for Sales, Agency, and Customers, combined with service quality enhancement solutions to drive business growth.

 

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Enhancing customer experience

An ecosystem of products utilizing Blockchain & AI technologies provides a comprehensive solution to manage and optimize every customer touchpoint. This enables businesses to build loyalty and strengthen brand reputation.

 

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Ensuring information security

FPT IS’s cloud technology infrastructure platform and information security solutions, built in accordance with international standards, help ensure cybersecurity and data safety against current hot issues like Ransomware.

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Optimizing Operations

Digital process automation tools and multi-dimensional, real-time interactive work environments, equipped with up-to-date information, help optimize operations and reduce costs.

Why choose us

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Comprehensive Solution Ecosystem for the Insurance Industry

Providing digital solutions for the entire insurance journey, from core and surround systems to business systems and customer experiences.

 

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Easy integration and scalability

Built on open APIs for flexible integration with existing systems, and capable of easy expansion on a Cloud platform.

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Industry expertise

We have leading experts in consulting and implementing digital transformation for the insurance industry, with deep industry knowledge and a track record of successfully executing numerous large projects.

Solutions

TPA Services

– Health Insurance Claims Assessment

– Management of compensation funds

– Customer care services (24/7 hotline and email support)

– Data analysis and reporting

– Insurance fraud detection tools

– Support for recommendations on terms and benefits

Additional Services

– Prescription guarantee and home delivery of medications

– Second medical opinion service (MSO)

– International medical transport services

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AZINSU Distribution

– FPT IS’s digital insurance platform is a technology solution that helps insurance companies rapidly launch new insurance products and develop digital insurance businesses aligned with their strategic direction.

– Built on open APIs, highly scalable and cloud-based, allowing for easy integration with any device or platform.

– Ready to connect and deploy with various partners, supporting multiple insurance products on a single platform.

– Quickly configure, modify, or design insurance products.

– Professional implementation team, with product initiation and connection time within 8 weeks.

– Competitive pricing and reliable after-sales service.

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FPT.InsuranceX is an ecosystem of digital applications (mega app) designed to support insurance companies’ business operations. It comprises various modules, including a recruitment system for agent channels, electronic contract signing, an online training management system, an agent portal, an online insurance application portal, and integrations with core and non-core systems to form an ecosystem.

Agent Recruitment, Electronic Contract Signing, and Online Training Management

– Registration as a potential agent

– Agent channel recruitment management system

– Online training management system for advisors and potential advisors

– Electronic contract signing system for financial advisors

Online Sales System for Advisors

– Creating financial needs analysis

– Creating illustrations and submitting online insurance applications

Agent Portal for Managing Customers, Contracts, KPIs, Salaries/Bonuses, and Personal Services

Customer Portal for Customers to Query Contract Information, Perform Services Such as Refund Advance Payments, Claim Requests, and Information Changes

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Paperless Office is a suite of applications that streamline workflows, reduce paper usage, increase efficiency, save time and costs, and empower managers to make timely and accurate decisions. Paperless office supports a multi-dimensional, real-time interactive work environment with up-to-date information.

– Electronic invoicing – automated issuance and data collection

– Electronic contracts – completion of signing within 10 minutes

– Automated approval and task assignment processes across departments

– Online training

– Paperless operations

– Cashless canteen

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Security Solutions Developed by FPT IS:

– FPT.EagleEye malBot: Network Traffic Analysis (NTA) malware detection and monitoring software.

– FPT.EagleEye mGuard: Centralized security event monitoring and management software – SIEM.

Security Services:

– Consulting on compliance with international security standards: ISO27001, PCI DSS.

– Consulting and implementation of security infrastructure.

– Penetration testing services (Pentest).

– Vulnerability assessment services (VA).

– Network and security infrastructure audit and optimization services.

– Threat hunting services.

Security Operations Center (SOC) Services:

– FPT.EagleEye MDR: Endpoint security monitoring services (for SMBs).

– FPT.EagleEye mSOC: 24/7 security monitoring services.

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n the digital age, elevating the customer experience has never been more important. The CX Suite is a comprehensive solution designed to manage and optimize every customer touchpoint. By leveraging advanced technology, data analytics, automation, and personalization, CX Suite not only helps businesses gain a deeper understanding of customer needs and desires but also creates personalized, seamless, and memorable experiences. As a result, businesses can build customer loyalty and enhance brand reputation.

Customer manager: Collects, unifies, and leverages user data to create a 360-degree view of customers and drives data-driven marketing strategies.

Loyalty marketing: Enables the creation of unique promotional programs, helping to increase customer lifetime value (CLV).

CRM: Tracks and manages all interactions across channels, personalizes every touchpoint, and creates exceptional customer experiences.

E-commerce solution: Elevates the customer experience through multi-channel selling (Omni-channel) for both B2B and B2C.

Upilot: A solution for querying business information according to departmental tasks.

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Our experts

A dedicated team of insurance professionals with extensive experience in both Life and Non-Life Insurance

Clients are companions of FPT IS

Thousands of businesses have been applying technological solutions from FPT IS

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Different sectors

Customers

Prudential
Shinhan Life
FWD
HD Insurance

Highlight - News

21 September, 2024

FPT/FPT IS at HR Summit 2024: Breakthrough in human resource management

Recently, in Ho Chi Minh City, FPT/FPT IS participated in the HR Summit 2024, where Mr. Chu Quang Huy, Chief Human Resources Officer of FPT Corporation, delivered an insightful presentation in the session “What you need to equip yourself to lead and thrive in an uncertain world.” The FPT...

Insights

Experts Sharing - 21 October, 2024

Secure electronic contracts: The importance of timestamps

In today’s digital era, electronic contracts have gained popularity for their convenience and speed. However, the security of these contracts hinge on several factors, with timestamps playing a pivotal role in ensuring transparency and legality. A survey by the...
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Breakthrough on the journey of Digital Insurance

    Insurance - FPT IS - EN