Intelligent AI Chatbot Solution CustABot, developed by FPT’s expert team, optimizes customer interaction and support. Powered by advanced natural language processing and intelligent automation, CustABot delivers instant, accurate responses, streamlines customer engagement, and enhances service workflows. This enables businesses to automate services, boost operational efficiency, and elevate the customer experience. Highlighted Features BOT Management User Activity Log Information Administration System Administration Applications Across Industries Finance & Banking Loan consultation and advisory services Customer identity verification support Customer Service 24/7 customer support, reducing wait times CRM integration for tracking and optimizing customer journeys Sales & Marketing Automated product consultation, upselling, and cross-selling Customer data analysis for personalized marketing campaigns Education & Training Learning support, homework assistance, and study material recommendations Virtual assistants to enhance interaction between students and teachers Healthcare & Wellness Appointment scheduling and medication information Health monitoring and medication reminders Why CustABot? Advanced AI Technology Developed by FPT’s expert team, leveraging the latest natural language processing algorithms Multi-Language Support Supports over 130 languages, including major global languages and Vietnamese Content Generation Analyzes data and provides optimized recommendations to help users solve complex problems High Security Standards Implemented international security protocols to safeguard customer data Seamless Integration Easily integrates with multi-channel applications and popular messaging platforms such as Facebook Messenger, Zalo, and Telegram Key Features BOT Management User Interaction Logs Information Management System Administration Configure, monitor, and optimize chatbots based on business requirements. Support content updates, conversation flow adjustments, and simultaneous management of multiple bots Record and analyze user interactions with the chatbot Provide insights into customer needs, enhance service quality, and optimize conversation flows Includes features such as: Business unit management Conversation management Account groups System users Parameter management Support staff management Entity management Customer records Topic management Forms Define and manage user permissions within the administration system Only authorized personnel can access and perform specific tasks based on their roles News & Insights View all 20 July, 2026 FPT Joins the Implementation of the National Reserve Monitoring and Operations Center for the State Reserve Department under the Ministry of Finance On the afternoon of July 16, 2026, the State Reserve Department held the contract award ceremony for Package No. 4 – “Detailed Design and Software Development” under the project “Development of the National Reserve Monitoring and Operations Center.” The package will be implemented by the VIETTEL – FPT IS... Digital Transformation - 6 July, 2026 Enterprises Ready for the Era of Electronic Contracts: Legal Insights and Practical Perspectives from FPT Experts 8 June, 2026 FPT joins hands in driving digital culture through the power of technology 8 June, 2026 FPT Helps Businesses Navigate the Roadmap for Implementing Electronic Labor Contracts in Compliance with Decree 337/2025/ND-CP 1 June, 2026 FPT – The first and only HPE Platinum Partner in Vietnam continues to be recognized for outstanding business performance in FY25 Search Search Technology Trends View all Talk with experts Company/Organization* Full name* Email* Phone number* Đặt lịch hẹn You must log in to use this feature ! Log in Do you want to register an account? 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News & Insights View all 20 July, 2026 FPT Joins the Implementation of the National Reserve Monitoring and Operations Center for the State Reserve Department under the Ministry of Finance On the afternoon of July 16, 2026, the State Reserve Department held the contract award ceremony for Package No. 4 – “Detailed Design and Software Development” under the project “Development of the National Reserve Monitoring and Operations Center.” The package will be implemented by the VIETTEL – FPT IS... Digital Transformation - 6 July, 2026 Enterprises Ready for the Era of Electronic Contracts: Legal Insights and Practical Perspectives from FPT Experts 8 June, 2026 FPT joins hands in driving digital culture through the power of technology 8 June, 2026 FPT Helps Businesses Navigate the Roadmap for Implementing Electronic Labor Contracts in Compliance with Decree 337/2025/ND-CP 1 June, 2026 FPT – The first and only HPE Platinum Partner in Vietnam continues to be recognized for outstanding business performance in FY25 Search Search Technology Trends View all
