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Intelligent AI Chatbot Solution

CustABot, developed by FPT’s expert team, optimizes customer interaction and support. Powered by advanced natural language processing and intelligent automation, CustABot delivers instant, accurate responses, streamlines customer engagement, and enhances service workflows. This enables businesses to automate services, boost operational efficiency, and elevate the customer experience.

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Highlighted Features

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BOT Management
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User Activity Log
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Information Administration
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System Administration

Applications Across Industries

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Finance & Banking

  • Loan consultation and advisory services
  • Customer identity verification support
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Customer Service

  • 24/7 customer support, reducing wait times
  • CRM integration for tracking and optimizing customer journeys
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Sales & Marketing

  • Automated product consultation, upselling, and cross-selling
  • Customer data analysis for personalized marketing campaigns
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Education & Training

  • Learning support, homework assistance, and study material recommendations
  • Virtual assistants to enhance interaction between students and teachers
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Healthcare & Wellness

  • Appointment scheduling and medication information
  • Health monitoring and medication reminders

Why CustABot?

  • Advanced AI Technology

    Developed by FPT’s expert team, leveraging the latest natural language processing algorithms

  • Multi-Language Support

    Supports over 130 languages, including major global languages and Vietnamese

  • Content Generation

    Analyzes data and provides optimized recommendations to help users solve complex problems
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  • High Security Standards

    Implemented international security protocols to safeguard customer data

  • Seamless Integration

    Easily integrates with multi-channel applications and popular messaging platforms such as Facebook Messenger, Zalo, and Telegram

Key Features

  • Configure, monitor, and optimize chatbots based on business requirements.
  • Support content updates, conversation flow adjustments, and simultaneous management of multiple bots
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  • Record and analyze user interactions with the chatbot
  • Provide insights into customer needs, enhance service quality, and optimize conversation flows
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Includes features such as:
  • Business unit management
  • Conversation management
  • Account groups
  • System users
  • Parameter management
  • Support staff management
  • Entity management
  • Customer records
  • Topic management
  • Forms
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  • Define and manage user permissions within the administration system
  • Only authorized personnel can access and perform specific tasks based on their roles
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