CLIENT

TPBank is one of the leading commercial banks in Vietnam in the effort of digital transformation, pioneering the deployment of optimal operational solutions to meet the increasing demands of customers in the 4.0 revolution.

Banking operations involve manual processing, high volumes, and strict accuracy requirements, interacting with multiple interconnected systems, leading to the need for comprehensive bank-wide automation in a short time frame and uninterrupted operation, optimizing operations in the context of cost reduction.

SOLUTION

• Start with small-scale PoC & Pilot projects to assess the effectiveness of RPA
• Implement automation with the akaBot platform across all business units and departments.
• Maintain CoE and deploy intelligent automation

RESULTS

• More than 500 Automated tasks
• More than 300.000 Working hours saved each year
• 98% Human errors minimized
• 16 Operational blocks and departments applied
• More than 400 Bots in deploying progress