Being a partner of Boston Pharma to deliver customer services anytime

Organisation

Boston Vietnam Pharmaceutical Joint Stock Company

Boston Pharma (a joint venture with Boston Pharmaceutical Inc., USA) is positioned as a leading pharmaceutical brand in terms of quality with the mission of creating a healthy living community through the provision of quality products geared towards medical treatment cost optimization.

Solutions

• Boston Pharma has cooperated with FPT to put technology into operation and carry out synchronous digitization by:
  • Integrating an ERP management system with the Boston Sale application
  • Using robots to automatically handle processes
  • Virtual switchboard

Key Results

• 200+: Digitalization processes
• 100.000: Visits to digital sales channel
• x2: Customer contract processing capacityWe coordinated with FPT to quickly deploy a sales application, on which customers can self-order hassle-free in a time-saving fashion. What we do with an order that arises is to receive it, prepare and issue invoices, then make delivery in a short time. The adoption of transparent systems enables Boston Pharma to keep drug prices stable without charging Covid‐19‐driven prices.

  Mr. Luong Dang Khoa

  Chairman and CEO of Boston Pharma