Recognizing that superior services contribute to the success of businesses, every enterprise aspires to enhance service quality. Nevertheless, many businesses struggle to identify the appropriate methods and implement centralized management effectively. While digitization through Service Desk tools is widely acknowledged as an optimal solution, accessing and leveraging this tool effectively poses significant challenges.

Understanding the needs in the Vietnamese market, especially of the government agencies and SMEs, FPT IS has developed and launched AKA247 as a tool to provide one-touch solutions between service providers and users, helping to digitize the entire service delivery process. From there, the tool allows service providers to optimize and automate processes and deliver outstanding customer experiences.