FPT partners with the Civil Judgment Enforcement Management Agency to deploy an Intelligent Operations Center, transforming data into operational capability
Hanoi, April 2, 2026 – The Ministry of Justice officially inaugurated and launched the Intelligent Operations Center for the Civil Judgment Enforcement Management Agency (CJE IOC). The event marks a significant milestone in the Agency’s management transformation, leveraging digital data and advanced analytics to establish a “Accurate – Sufficient – Clean – Live” data foundation, in line with Resolution No. 57-NQ/TW of the Politburo and Resolution No. 214/NQ-CP of the Government – with technology partner FPT accompanying the initiative.
Materializing the mandates of Resolution No. 57-NQ/TW on breakthroughs in the development of science, technology, innovation, and national digital transformation, and Resolution No. 66-NQ/TW on renewing the work of law-making and law enforcement to meet the requirements of national development in the new era, and in response to practical sector demands, the Ministry of Justice has decisively directed the implementation of digital transformation in the field of Civil Judgment Enforcement (CJE) through a comprehensive digital platform model, in which the Intelligent Monitoring and Operations Center for Civil Judgment Enforcement (CJE IOC) plays a central role in modernizing governance methods, strengthening transparency, and improving administrative efficiency in the CJE sector.
Speaking at the inauguration ceremony, Deputy Minister of Justice Mai Luong Khoi emphasized: “This marks a pivotal milestone in the digital transformation of civil judgment enforcement, as the Ministry of Justice focuses on deploying the digital platform for CJE, ushering in a new era of sector modernization characterized by openness, transparency, efficiency and cost-effectiveness, through the application of advanced technologies and comprehensive digitization. This is a revolution – a landmark transition from traditional management and administration to technology-driven governance. The system was deployed in a remarkably short timeframe through the tremendous efforts of all participating units, and that is an achievement worthy of recognition.”
Deputy Minister of Justice Mai Lương Khôi delivered remarks at the ceremony
The CJE IOC functions as a national-level command center, operating on dedicated IOC software that connects data across all 34 provinces and cities nationwide. Built around the “Accurate – Sufficient – Clean – Live” data philosophy, the center progressively replaces traditional management and reporting methods, turning data into a genuine tool for governance and decision-making.
Presenting at the ceremony, Mr. Nguyen Thang Loi – Director General of the General Department of Civil Judgment Execution introduced the Intelligent Operations Center and demonstrated key system functions to the Ministry of Justice leadership and heads of units under the Department.
Attendees were given a comprehensive, real-time nationwide overview across 34 provinces and cities: total active cases, enforcement rates, recovered amounts, and complaint handling status by locality. All data was visualized through charts, heat maps, and aggregated indicators.
This marks the first time a comprehensive national picture of civil judgment enforcement has been consolidated in real time at a single point, fully replacing traditional periodic reports that previously required days to compile.
Delegates performed the ribbon-cutting ceremony to inaugurate the Intelligent Monitoring and Operations Center of the Civil Judgment Enforcement Management Department
Mr. Loi elaborated: “The CJE IOC is a center built on the foundation of data connectivity and integration from multiple systems and software applications within the CJE sector. The system is designed as the ‘central brain’ of the entire network, enabling leaders at all levels to transition from experience-based management to data-driven administration.”
This is no longer a simple reporting tool, but a real-time monitoring, analytics, and decision-support platform, featuring: account management; data visualization; performance indicator monitoring; predictive analytics; intelligent virtual assistant; consolidated reporting; and alert and notification capabilities.
A standout feature of the Center is its capacity to deliver real-time data, enabling leadership at all levels to maintain a comprehensive view of enforcement operations nationwide. Through intuitive dashboards, the full landscape of civil judgment enforcement activity across 34 provinces and cities is rendered instantly in the form of charts, digital maps, and aggregated indicators — allowing oversight of enforcement rates by case and monetary value, processing timelines, and complaint trends.
A key feature of the system is its ability to analyze data down to the smallest detail. At the Ministry and Agency levels, the platform provides a comprehensive nationwide overview, including enforcement rates by case and value, recovered amounts, and complaint handling status, enabling real-time, data-driven decision-making. The system also integrates a virtual assistant with practical features, including AI-powered smart KPI recommendations that continuously learn and improve based on user interactions, as well as on-demand retrieval of news, documents, and statistical data with visualized outputs. A comparison dashboard between AI forecasts and actual results enhances transparency and enables objective evaluation of predictive accuracy.
Mr. Nguyen Thang Loi – Director General of the General Department of Civil Judgment Execution introduced the IOC system
At the local level, data is analyzed down to individual enforcement officers and specific cases, particularly those involving high value or extended duration. The system automatically identifies officers with increasing workloads, detects low resolution rates, and forecasts performance trends.
For citizens and businesses, administrative procedures can be transparently tracked through integration with the Ministry of Justice’s administrative procedure information system, ensuring visibility at every stage of case processing.
To demonstrate the system’s real operational capacity, Mr. Nguyen Thang Loi personally showcased the consolidated dashboards – displaying enormous volumes of data updated in real time, from total cases under management and funds collected, to the enforcement completion rates of each locality nationwide. The demonstration also featured interaction with the AI virtual assistant, which instantaneously responded to specialized sector-specific queries with precise statistical data and intuitive visual charts.
Representatives of participating units discussed and worked on the IOC Civil Judgment Enforcement system dashboard
The CJE IOC system is built on the Kyta Platform, a fully “Make in Vietnam” digital solution developed by FPT engineers. This open architecture allows the Civil Judgment Enforcement Management Agency to flexibly configure and adjust business processes directly within the digital environment, without relying on separate functions. It also enables seamless scalability, cross-sector data integration, and rapid adaptation to evolving regulatory and organizational requirements.
With strong capabilities in mastering core technologies, including AI and data platforms and deep domain expertise in civil judgment enforcement, FPT experts worked closely with enforcement officers and domain specialists from the outset. From process mapping and bottleneck identification to workflow optimization, the collaboration significantly shortened deployment timelines while ensuring interoperability, scalability, and compliance with national data security standards.
Deputy Minister Mai Luong Khoi affirmed that these are initial results and that many tasks and challenges lie ahead to ensure effective digital transformation. Ultimately, CJE performance outcomes and public satisfaction will serve as the definitive measures of digital transformation success. The Deputy Minister called on the Department of Civil Judgment Enforcement Management to urgently finalize operational regulations, data operations scenarios, and a standardized governance indicator framework – ensuring stable and secure system operation, with close integration with the CJE digital platform and the Ministry’s broader information systems. He also called for intensified training and capacity-building to enable officials and civil servants to proficiently and effectively utilize the IOC system in their daily work.
Mr. Nguyen Thang Loi affirmed his commitment to rigorously implementing all tasks assigned by the Deputy Minister.
Previously, the national digital platform for civil judgment enforcement and the IOC system were synchronously activated nationwide on December 12, 2025, enabling real-time data updates across the country. On January 10, 2026, Ho Chi Minh City became the first locality to deploy a physical IOC center.
Digital transformation in civil judgment enforcement is delivering tangible and far-reaching impact across the system, emerging as a benchmark model at the ministerial level. On this journey, with strong capabilities in master core technologies, FPT reaffirms its commitment to partnering with the Ministry of Justice and government agencies: not only to implement digital transformation, but also to strengthen trust and enhance governance capacity in the digital society. This contributes to realizing Resolution No. 57-NQ/TW, Resolution No. 71/NQ-CP, and Resolution No. 214/NQ-CP, ultimately serving businesses, citizens, and national development.
