FPT’s Akabot wins Best Digital Collaboration at The Asset Triple A Digital Awards 2026

FPT’s Akabot Agentic Automation solution, in partnership with Techcombank, has won the Best Digital Collaboration – Vietnam award at the Asset Triple A Digital Awards 2026. The recognition highlights the Human & Digital Worker Collaboration Center model developed on the Akabot platform.

Akabot Agentic Automation solution developed by FPT wins Best Digital Collaboration – Vietnam at the Asset Triple A Digital Awards 2026.

Recognition at a leading financial industry award in Asia

Organized by Hong Kong-based financial magazine The Asset, the Asset Triple A Awards are among the most respected recognitions in the Asia-Pacific financial industry, honoring institutions that deliver impactful innovation in banking, finance and digital transformation.

In 2026, the partnership between FPT, through its Akabot platform, and Techcombank was named the winner in the Best Digital Collaboration – Vietnam category. The award recognizes collaborations between financial institutions and technology partners that successfully deliver complex digital transformation initiatives.

The Akabot–Techcombank collaboration has previously received international recognition. In 2025, the initiative won the Operational Excellence award at the Celent Model Bank Awards in the United States and the Best Process Automation Implementation in Asia-Pacific award at The Asian Banker Awards.

Addressing operational bottlenecks in digital banking

At the core of the award-winning project is the Human & Digital Worker Collaboration Center — a model designed to enable seamless collaboration between human employees, virtual robots and AI agents.

In many fast-growing digital banks, operational challenges do not stem from a lack of automation technologies but from fragmented collaboration between people and digital systems. Built on the Akabot platform, the model aims to close this gap by integrating approval processes and exception handling into a unified workflow.

Instead of managing requests through separate communication channels such as email or messaging tools, all tasks — from approvals to exception processing — are consolidated into a shared queue within a single workspace. Using the Akabot Form Builder, banking staff can submit information, approve requests or review AI agent outputs directly from one interface. The approach helps reduce manual work while ensuring transparency, role-based authorization and comprehensive audit logs to support regulatory compliance.

AI agents can independently execute repetitive tasks while allowing human intervention when needed. Managers also gain a consolidated view of workflows, enabling more effective coordination between human teams and digital workers.

Advancing “Make in Vietnam” technology solutions

Bui Dinh Giap, Chief Operating Officer of the New Product & Service Business Division at FPT IS, FPT Corporation, said the company’s product philosophy focuses on redefining operational models rather than simply addressing isolated problems.

Bui Dinh Giap, Chief Operating Officer of the New Product & Service Business Division at FPT IS, FPT Corporation.

“To establish technological leadership globally, we believe product development must go beyond solving immediate challenges and instead redefine how organizations operate,” he said.

According to Giap, recognition from international organizations demonstrates that technology solutions developed in Vietnam, when backed by strong research and development and a deep understanding of customer needs, can compete with global standards in the financial sector.

As science, technology and digital transformation become key drivers of national development, FPT has been expanding investment in strategic technologies including artificial intelligence, UAV, quantum computing, railway technology and cybersecurity.

Within this strategy, the launch of the Akabot AI Agentic Automation platform represents an important milestone. The initiative reflects FPT’s ambition to move beyond the traditional outsourcing model and compete globally with technology solutions built on its own innovation capabilities and intellectual property.