Technology sets out new ways for HR management strategy

Recently, Senior HR Director of PNJ Group and FPT’s experts have together sit back and discussed HR-related strategic perspectives and management tactics in the context of VUCA, and how to adopt technologies to turn risks into opportunities.

HR management facing difficulties amidst VUCA

Recently, FPT Corporation (FPT) and Vietnam Human Resources Association (VNHR) have jointly organized a seminar themed “How HR management can promote business strategy amidst VUCA”. The seminar is a forum for companies, organizations and leaders with years of experience in the field of HR to discuss and exchange knowledge and experience regarding management issues, as well as technologies to address people-related problems in the context of VUCA.

The seminar delivers an overall picture of VUCA world – a world of Volatility, Uncertainty, Complexity, Ambiguity – in which Covid-19 is a typical example. Entering into the year 2023 with full of difficulties, companies are urged to make “life or death” decisions such as: improvising to find a way to survive; expanding, changing business direction or downsizing… This is the turning point that distinguishes between successful companies (those that survive, transform, and grow) and those that fail (downsized and shrinked).

Closely aligned with business strategy, planning and implementation of HR strategy will accordingly change dramatically. A 3~5 year strategy is no longer a choice for the long run, companies now need a flexible management system, able to quickly adapt to all situations, circumstances, and different orders of priority from time to time.

“The prerequisite for companies to stand firm against market fluctuations is the cohesion between leaders and employees towards common beliefs, common goals, and common interests. In order to seize opportunities under uncertain situations, business leaders need to not only keep their own minds open, but also their employees’ as well. A successfully implemented plan will create a ‘light of trust’ for the employees and open ways to lead the organization forward. For PNJ Group, on the journey of organizational transformation and business growth, digital transformation is exactly a ‘tool’ for efficient HR management”, said Mr. Nguyen Anh Hung, Senior HR Director, PNJ Group.

Mr. Nguyen Anh Hung – Senior HR Director, PNJ Group – says technologies will help promote efficient HR management.

In addition, “multi-tasking” strategies, practical capabilities, compactness and efficiency, flexibility towards changing plans, long-term backup plans, new and creative methods, tailored solutions… have also been discussed by Mr. Hung via practical stories using easy-to-understand metaphors. Corresponding to each strategy, Mr. Hung also suggests technology solutions to help companies monitor organizational performance indicators, build analytical and forecasting models based on big data, and digitalize to accelerate performance of processes and enhance efficiency.

HR management technologies to assist business strategies

From HR management perspective and experience drawn from large number of projects implemented for companies of various industries, Mr. Nguyen Quoc Huy – Deputy Director of Human Resources Digital Transformation Center, FPT Information System Corporation (FPT IS), says: “An efficient HR management system needs to comprehensively optimize all touch points of and among candidates, employees, leaders, and HR department. With the ability to integrate and expand in a flexible way, FPT.iHRP – an HR management solution developed by FPT IS – helps analyze each touchpoint in line with companies’ operational processes, thereby allowing us to appropriately consult and optimize companies’ operational efficiency”.

Mr. Nguyen Quoc Huy – Deputy Director of Human Resources Digital Transformation Center, FPT IS – recommends FPT.iHRP solution to manage performance in an optimal way.

FPT.iHRP solution helps optimize performance management since it not only measures data but also plan strategies and goals for each department based on a capability assessment system, thereby allowing business leaders to properly allocate employees in accordance with their skills. FPT.iHRP can act as a core system, a backbone for integration of different technologies and applications to comprehensively address companies’ HR problems. FPT IS’ ecosystem of HR solutions integrated with FPT.iHRP includes: Electronic labor contract solution (FPT.eContract), Online training system (FPT.eLearning), Business trip management software (FPT.eBizTrip)… So far, the ecosystem has been creating remarkable improvements in operational activities for hundreds of companies.

In addition, Mr. Truong Van Quang – an expert on FPT Smart Cloud – also recommends FPT.AI, a comprehensive suite of AI-based solutions, which can help companies reduce remarkable workload for HR staff, including Recruitment, Onboarding, Policy making, Career roadmap. Mr. Quang says: “FPT.AI can create ‘virtual recruiters’ to automatically consult, receive feedback, or extract information from applicants’ CVs in just one minute with 99% accuracy.

“Virtual recruiter” can automatically make hundreds of simultaneous calls to confirm CVs and schedule appointment for a face-to-face interview with candidates. Particularly, candidates can actively learn about HR and recruitment policies, as well as company’s information by texting and conversation with AI Virtual Assistant 24/7 in an extremely quick, convenient way”.

As part of a comprehensive suite of AI & Cloud solutions for HR sector, FPT Cloud is a powerful and flexible cloud platform with an ecosystem of 50+ solutions and services including infrastructure (IaaS), platforms (PaaS), and services (SaaS), which can help optimize features of HR applications and offer cost flexibility when migrating from Capex to Opex model. In addition, FPT Cloud can also handle strict requirements on system design and information security, stability and scalability, meanwhile, the solution is also compliant with top security standards such as PCI DSS, ISO 27017:27013… FPT Cloud ensures that HR data is always secure and can be easily backed up and restored in case of unexpected incidents.

Mr. Truong Van Quang – an expert on FPT Smart Cloud – recommends AI and Cloud solutions to help companies offload a remarkable amount of work for HR staff.

Competition among companies in the context of VUCA is likened to a chess board. Companies need to think ahead numerous strategic moves, and technology will be a chess piece to help “checkmate” governance difficulties, opening up new opportunities for outstanding growth.

More details on FPT.iHRP Digital HR solution ecosystem: 0902 357 357 (hotline) and [email protected] (email); FPT AI and FPT Cloud solutions: 1900 638 399 (hotline) and [email protected] (email).